How to Factory Reset Your LightCam
How to factory reset your LightCam when setup fails, it won't connect, or you're giving it to someone else.
How to Factory Reset Your LightCam
Sometimes you need to start fresh. Here's how to reset your camera — and what happens when you do.
When to Factory Reset
- Pairing is stuck and you can't complete setup
- Camera won't connect to WiFi after multiple tries
- You're giving the camera to someone else
- You replaced your router or changed your WiFi network
Before You Reset — Try a Soft Restart First
A soft restart is always worth trying before a full reset. It's quick and doesn't erase anything.
- Untwist the camera from the socket.
- Wait 10 seconds.
- Retwist it in.
Give it 60 seconds to reconnect. If that doesn't fix the issue, continue to the factory reset steps below.
What a Factory Reset Does
A factory reset:
- Clears the camera's saved WiFi credentials
- Erases the camera's own identity, so it has to be set up again from scratch
A factory reset does NOT remove the camera from your account. It stays linked to you until you remove it in the app (see "Giving the Camera to Someone Else?" below).
It also does NOT:
- Delete your account
- Delete your clips or recordings stored in the cloud
- Affect other cameras on your account
Your clips stay in your account. When you set the camera back up, they'll still be there.
Giving the Camera to Someone Else?
Do this before you reset. In the app, go to Settings → [Camera Name] → Remove Camera. Remove it from your account first, then do the factory reset below. That way the new owner can claim it as theirs without any issues.
How to Factory Reset
- Find the reset button on the camera body. It's a small button — check the side or base of the camera.
- Press and hold the button for 10 seconds. The light turns blue after about 4 seconds; keep holding. At about 8 seconds it turns green, which means the reset has started.
- Release the button. If you hold past 12 seconds the camera also restarts. That does no harm, it just takes a minute longer to be ready.
- Wait about 30 seconds. The light starts blinking blue as soon as you let go, but the reset is still finishing; give it 30 seconds before you set the camera up again.
After the Reset
Open the LightCam app and tap Add Camera. Go through setup just like you did the first time. If you're setting it up fresh for yourself, your account and clips will all be waiting for you when you sign in.
Still need help? Email support@lightcam.com.
Still stuck?
Tell us what's going on and we'll write back.