LightCam Law Enforcement Data Request Policy

Last Revised: 2026-09-29 · Effective: upon publication

Company: LightCam II, Inc.

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Our commitment to your privacy

LightCam was built around a belief that protecting your home and protecting your privacy aren't in conflict. We stand firmly by the 4th Amendment's protection from unreasonable searches and the 5th Amendment's protection from self-incrimination.

We take this seriously because our customers trust us with camera footage from inside and outside their homes. That trust is the foundation of our business.

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What we require before providing any data

We will provide customer data to law enforcement, government agencies, or other third parties only when we are legally compelled to do so by a valid U.S. legal process, including:

• A valid search warrant issued by a court of competent jurisdiction, under the appropriate probable-cause standard
• A valid subpoena issued under federal or state law
• A valid court order

We do not respond to informal requests, letters from law enforcement without accompanying legal process, national security letters without court approval, or requests that appear overbroad, procedurally defective, or legally insufficient.

We do not voluntarily provide data. We do not have a law enforcement portal. We do not provide "emergency access" to video content outside of the legal process described below.

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What data we have

Being specific about what data we can and cannot provide matters. Here's an honest inventory:

| Data type | What we can provide (if legally compelled) | Notes | |---|---|---| | Account information | Email address, account creation date, associated device serial numbers | Basic subscriber info — typically covered by a subpoena | | Billing records | Subscription status, payment dates | No full payment card numbers — processed via Stripe | | Shipping information | Delivery address from the customer's order | For DTC orders only; retail purchases are not tracked by us | | Device connection logs | IP addresses, timestamps of device connections to our cloud | Retained in our cloud logs for a limited period per our retention schedule | | Video clips | Triggered clips stored in the cloud, currently for every account (free plan and LightCam Plus) | Clips are encrypted. Free-plan clips are stored the same way as Plus clips, even though only Plus subscribers can play them back in the app. Clips expire after 90 days. | | Camera snapshots | Still images stored in the cloud for every account: one taken with each triggered clip, and a periodic image of the camera's current view (each new one replaces the last) | Snapshots expire after 90 days, like clips. | | Live access to camera | We cannot provide this | The camera streams only within the customer's authenticated session. We have no persistent access to a live feed. |

What we do not have:

• Continuous video recording or a persistent cloud-accessible live feed
• Facial-geometry templates, faceprints, or biometric identifiers. LightCam cameras perform on-device person detection to trigger video clips. The detection process runs entirely on the camera hardware; it computes whether a person is present and outputs a bounding box and confidence score. No facial-geometry template, faceprint, or biometric identifier is computed, stored, or transmitted — on the camera or in the cloud. LightCam's servers never receive or store any such data.
• GPS location data
• Contact lists, text messages, or data from other apps on the customer's phone
• Audio recordings (unless audio is enabled by the customer — see current product spec)

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How we handle requests

When we receive a request

1. We route it to our legal team immediately.
2. We assess whether the legal process is facially valid (proper jurisdiction, appropriate standard, technically feasible scope).
3. We notify the affected customer before complying, unless a court order prohibits notification, or unless advance notice would endanger someone.

Customer notification is our default

We believe you have a right to know when someone is trying to access your data. If we receive a legally valid request for your data, we will notify you by email before complying, as promptly as possible, unless:

• A court has issued a non-disclosure order or a gag order prohibiting us from doing so
• Providing notice would create a risk of harm (e.g., an ongoing domestic violence situation where the requester is the alleged abuser and the victim's safety depends on discretion)

We will also notify you after any gag order expires, unless prohibited from doing so.

We push back on requests we believe are improper

If a request appears legally deficient, overbroad, or inconsistent with applicable law, we will decline or challenge it. This may mean filing a motion to quash, seeking a protective order, or negotiating a narrower scope. We do this not to obstruct legitimate investigations, but because our customers deserve a company that doesn't treat their privacy as a bureaucratic checkbox.

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Emergency disclosure — the narrow exception

Certain state and federal laws allow limited emergency disclosure of information where there is a credible, imminent risk of death or serious bodily harm and there is no time to obtain a warrant.

If a law enforcement officer requests emergency disclosure:

• The request must be in writing and signed by the requesting officer
• The officer must describe the specific emergency (imminent threat of death or serious physical injury) and why there is no time to obtain a warrant
• We will disclose only the minimum data necessary to address the immediate threat
• We will notify the affected customer as soon as legally possible
• We log every emergency disclosure

We will not treat inconvenience or delay in obtaining a warrant as an emergency.

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Transparency

We publish an annual transparency report that includes:

• The number of law enforcement requests received in the calendar year
• The types of requests (warrant, subpoena, court order, emergency)
• The number we complied with, challenged, or rejected
• The number of customers notified

The transparency report does not identify any individual customer or any specific investigation.

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How to submit a request

Law enforcement requests for customer data must be submitted in writing to:

LightCam II, Inc. Attn: Legal — Law Enforcement Request Email: legal@lightcam.com

We do not accept requests by fax or phone.

We respond within 14 business days of receipt of a valid, facially sufficient legal process. If the request requires more time to assess, we will acknowledge receipt and provide a timeline.

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For questions or to report concerns

Customers: if you believe your data was disclosed to law enforcement and you were not notified, contact us at privacy@lightcam.com.

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This policy applies to LightCam II, Inc. and its services. It may be updated as laws and our products evolve. Material changes will be posted here with a revision date.

Last updated: 2026-09-29