Returns, Refunds & Warranty
How to start a return or warranty claim, what we cover, and how long refunds take.
Returns, Refunds & Warranty
Not happy with your LightCam? We'll make it right. Here's the short version — for full terms, see the Warranty & Return Policy.
Return Policy
30 days from delivery. If LightCam isn't right for you, send it back within 30 days for a refund. No restocking fee. No questions designed to talk you out of it.
Send it back new, opened, or tried and installed — you don't have to repack it perfectly. If a camera comes back damaged beyond normal use (cracked housing, water damage), we'll work it out case by case and a partial refund may apply.
1-Year Warranty
LightCam hardware is covered against defects in materials and workmanship for 1 year from your purchase date.
What's covered
- Camera stops turning on, video fails, the socket connection fails, or the light stops working
- Manufacturing defects discovered within one year of purchase
- Units that arrive damaged or dead on arrival — tell us within your 30-day return window and we'll replace or refund right away
What's not covered
- Physical damage (drops, crushing, mishandling after the camera arrived undamaged)
- Water damage beyond the camera's rated protection (damp locations are fine — covered porches, garages; fully enclosed globe fixtures or direct submersion are not)
- Damage from using the camera outside its rated electrical range (100–240V — standard US household current is fine)
- Normal wear from regular use
- Modifications to the hardware
- Damage from use with a dimmer switch — see Which Fixtures and Switches Work With LightCam
How to Start a Return or Warranty Claim
Email support@lightcam.com with your order number and "return" or "warranty" in the subject line.
- Defect or a LightCam error: we email you a prepaid return label within one business day.
- Any other reason: we email you return instructions and the address to ship it back at your cost.
We read every message and write back as soon as we can.
Refund Timeline
Once your camera reaches us, we process your refund within 3–5 business days. Your bank may take a few additional days to post it.
Subscription Refunds
LightCam Plus is billed monthly. If you cancel:
- You keep Plus access through the end of the billing period you already paid for
- We don't prorate partial months
- The free plan stays active and your cameras keep working
If you were charged after you cancelled, email support@lightcam.com — we'll fix it the same day.
Retail Purchases (Ace Hardware and other partners)
- Returns: Follow that store's return policy and window.
- Warranty claims: Come directly to us at support@lightcam.com — the one-year warranty applies to every LightCam, retail or direct.
Still Have Questions?
Still stuck? Use the Contact us button below, or email support@lightcam.com. We read every message and write back as soon as we can.
Last updated: June 2026
Still stuck?
Tell us what's going on and we'll write back.