Refund Requests — Subscription and Hardware
What we refund, how to ask, and how long it takes.
Refund Requests — Subscription and Hardware
What we refund, how to ask, and how long it takes.
Subscription refunds
During your free trial
Your 90-day trial is free — nothing to refund.
Forgot to cancel Plus before it renewed
First, check who billed you. Open the app, go to Settings → LightCam Plus. It says either "Billed through Apple" or "Billed at lightcam.com."
Billed through Apple. Apple took the payment, so Apple issues the refund — we're not able to do it from our end. Request it at reportaproblem.apple.com with the Apple ID that was charged. If Apple turns you down and you think something went wrong, email us and we'll help you sort out what happened.
Billed at lightcam.com. Email us at support@lightcam.com from the address on your account. If the charge was recent and you haven't used Plus features that billing period, we'll refund the month. No hassle.
Returning your camera
If you return a LightCam while on an active Plus subscription, we'll refund the current month's subscription charge in full. Past months aren't refunded. Email support@lightcam.com to start a hardware return. If Apple bills your subscription, cancel it in your Apple ID settings and request that month back at reportaproblem.apple.com — we can refund the hardware, but not an App Store charge.
Hardware refunds
Within 30 days of delivery — change your mind for any reason, send it back in original condition for a full refund on the hardware.
Defective device — you have a full year. Within the first 30 days you choose: refund or replacement. From day 31 through 1 year, we'll send a replacement.
Email support@lightcam.com with your order number and we'll walk you through the return.
How to request a refund
Email support@lightcam.com with:
- The email address on your LightCam account
- Your order number (hardware refunds)
- One sentence on what you'd like refunded and why
We read every message and write back as soon as we can.
How long refunds take
Subscription refunds appear on your card within 5–10 business days, depending on your bank. If you're billed at lightcam.com, Stripe, our payment processor, emails you a refund receipt when we issue it.
Hardware refunds: once we receive the device back, we process the refund within 3 business days. Then 5–10 business days to show on your card.
Still have questions?
Still stuck? Use the Contact us button below, or email support@lightcam.com.
Last updated: October 2026
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