How to Delete Your LightCam Account and Data

Your account is yours, and so is your data. Here's how to close it, what happens to your subscription, and what gets erased. You can do all of it in the app. You don't have to contact us first.

Delete from inside the app

1. Open the LightCam app.
2. Go to Settings → Account.
3. Tap Delete my account and confirm.

This signs you out, permanently removes your login, and factory-resets your cameras so they're unlinked from your account and ready to be set up again. Anyone else you've added to the account loses their login too.

About your LightCam Plus subscription

• Bought at lightcam.com (card payment): Deleting your account cancels it automatically. You won't be charged again.
• Bought in the iPhone app (Apple billing): Deleting your account does not cancel it, because Apple doesn't let us cancel for you. Cancel it with Apple: open Settings on your iPhone, tap your name, tap Subscriptions, choose LightCam Plus, and tap Cancel Subscription. The delete screen in the app has a button that takes you there.

What gets deleted

When your account is deleted, we remove:

• Your login and account profile, including your email and sign-in credentials
• Your saved person-detection clips and snapshots
• Your camera registrations (your cameras are factory-reset and unlinked)
• Your app preferences, settings and push-notification address

How long it takes

• We permanently erase your account data and stored clips within 30 days of your deleting your account.
• If you delete from the web dashboard instead of the app, your account is erased the same way, but stored clips aren't purged on request. They expire on their normal schedule, 90 days after they were recorded.
• We may keep order and billing records where the law or our accounting requires it. We remove your name, email and address from them; the phone number on an order is kept for now.
• Some data can sit in backups or logs for a short while after deletion before it's overwritten.

Your cameras still work

Deleting your account doesn't break your hardware. Your cameras are reset to like-new, and you, or a new owner, can set them up again on a fresh account anytime.

Can't get into the app?

Email support@lightcam.com from the address on your account with the subject "Delete my account." We'll take it from there and reply within a few business days.